Due to the digital nature of our product, we do not offer refunds on purchases unless you have made a duplicate purchase. Our refund policy lasts 30 days. If greater than 30 days have passed since your purchase, we will give you a shop credit rather than a refund back to your original method of payment.
To be eligible for a refund, you must provide a receipt or proof of purchase.
Gift cards are exempt from being refunded.
In the event of a duplicate purchase, please send us an email at [email protected] with the order numbers or a photo of your receipts.
If you have provided proof of duplicate purchase, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at [email protected] and we will check to make sure nothing is being held up on our end.
If you’ve made a duplicate purchase and would rather pick a different pattern than receive a refund or shop credit please send us an email at [email protected] with your order numbers and the pattern you’d like to replace it with.
We currently only accept payment via PayPal. Although our payment gateway is PayPal, having a PayPal account is not required to make a purchase. All that is needed to checkout as a guest is a credit or debit card.
All patterns on the Boo and Lu website are original works made and designed entirely by Boo and Lu. All patterns are copyrighted, all rights reserved, and are for at home usage only. We encourage home sewists and small handmade businesses to use and sell items made from Boo and Lu Patterns. We do not allow mass production via a manufacturer without licensing. If you are interested in mass production, please contact Gail at [email protected] for licensing information.
Use of Images
Images from the Boo and Lu website, patterns, and social media accounts are strictly property of Boo and Lu and may not be used, posted, or shared. Although we do welcome you to sell items you make from our patterns, please respect the privacy of our teams children and use your own images to promote your products.
File Sharing or Duplication
File sharing or duplication of any Boo and Lu pattern is strictly prohibited. Please encourage friends to purchase their own copy of our patterns.
Contact us at [email protected] for questions.